• Home
  • Help – Remote Assistance Quick Support

Help – Remote Assistance Quick Support

Need Help Fast ?

At PC Express we offer real time remote support, this means we can fix your PC or Laptop without you having to bring it in. Just follow the easy steps below and we can have you back up and running in no time.

Download and run TeamViewer (remote access software for your PC) by clicking on the icon below:

Teamviewer Support

Once downloaded and installed, run the program and click the “Help Me” button and put your name and a brief description of the problem at hand. If we don’t respond straight away then give us a call on 0161 291 1044.

How does it work?

After installing the support program, and you have requested help, we then request access to your computer; this will appear on your screen for you to accept, once you have accepted our help we can then take over your computer screen and fix the problem for you. Don’t worry, you can see everything that goes on.

What does it cost ?

The cost of a remote session is just £35 and we guarantee to fix the problem at hand. We can fix over 75% of problems via remote assistance, and you save money without having to bring your computer in.

Trust goes both ways

We understand trust is a major factor when giving someone access to your computer, you can trust in us to only work on the problem at hand and would never access your PC without your acceptance. We return the trust by only taking payment after the job is done.

 

Tel. 0161 291 1044